I have been thinking for a while that obviously that this vax is harmful and likely very dangerous but I want to hear some deep speculation on it. So many people are guarded when they talk about it because they are often medical or another type of professional and don’t want to speculate too much. Though I understand that people don’t want to go out too far on a limb, I think it is about time that we start speculating on what the ramifications of these vaccinations are going to be.
Here is what we know.
- Everything points to the fact the whole pandemic was planned years in advance.
- There seem many purposes to this plan but the vaccine seems to be the end goal, everything was about injecting a new gene therapy “vaccine” into every human being on the planet.
- We know almost nothing about this vaccine. No animal trials were done and already the death count is higher than all other vaccines of the last 30 years combined.
- We also know that every alternative treatment has been covered up.
So what is all this about? If there really was a new dangerous pandemic sweeping the world why use a total novel technology of the mRNA vaccine? Why not use a traditional vaccine? Wouldn’t a traditional vaccine be the most safe and prudent route? Why no long term studies on animals? Why is phycological warfare being used on the public? How is the CDC and the WHO been wrong on almost every point and contradict there own standards of pandemic response? Why not have a rigorous tracking system to find out what is happening with vaccine injuries for a vaccine that is brand new and developed in less than a year as opposed to the usual ten years?
Intelligent people already know something is up, so now is the time for some healthy speculation in this writer’s humble opinion. Luckily, Mike Adams from Natural News and Omaha native Dr. Lee Merritt discuss some of the more wild possibilities with the vaccine along with many interesting details that they have been hearing.
People have often been reported to be in a trance like state after taking the vaccine.
Why did the virus not spread throughout the world in the same way it did in New York, Lombardy, and Wuhan? After these initial hot zones the virus seemed to get much more mild. Was there some kind of genetic poison attack on these cities?
Are there nano technology in these vaccines? Could they affect brain function and alter mood? Could they be used for mind control?
The behavior of mice has been changed in the past through magnetic effects.
A wide range of reports show that people are being magnetized.
The spike protein has been found in the ovaries at a much higher concentration than other parts of the body. Dr Lee Merritt says that they have the technology to target certain organs.
Doctors and nurses were vaccinated first, even over the elderly, did this somehow effect the critical thinking ability of the doctors?
Most strangely of all, there have been reports of people’s pets attacking them after they have received the vaccine. Also babies have refused to nurse from their mothers after their mothers have been vaccinated (reported in Israel). Are these vaccines changing human beings in some way we don’t understand?
If people’s DNA is being changed are they still human? What is human?
Mike Adams and Dr Lee Merritt tackle all these questions and more. Interesting times for humanity lie ahead.
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Top 10 Customer Support Outsourcing Companies in 2023 | Helpware
Outsourcing customer support is a great way to provide
affordable but reliable service to your clients.
Whether for voice or non-voice applications, there are plenty
of excellent customer support…
Written by Dana Mahoney
Sunday, Jan 22
Table of Contents
Outsourcing customer support is a great way to provide affordable but reliable service
to your clients. Whether for voice or non-voice applications, there are plenty of excellent customer support outsourcing companies that fit every requirement.
But then again, why even think about outsourcing? Isn’t local talent good
enough to provide the service needed by a company’s customers?
Plus, wouldn’t it be a disservice to customers if a company farms out its frontline operations to contractors?
What Is Customer Support Outsourcing?
By now, the best customer service companies should know the value of
customer support and why it’s an essential cog
in an organization. Like sales and marketing, customer service should already be in play
during a company’s first day, as they are the group that comes into direct contact
with clients.
The main goal of customer support is to keep customers happy by attending
to their needs and responding to their questions.
However, it’s also a way to instill loyalty and generate additional sales.
To do so, an outsourcing company must have its support team available whenever the customer needs it.
Outsourcing customer support allows companies to maintain an around-the-clock service team managed by industry
veterans and experts.
Advantages of Customer Support Outsourcing
Admittedly, not all company startups have leaders who are experts in every facet
of their operations. Given their many responsibilities, many startup
founders accept that they can’t do everything themselves.
Non-core competencies such as customer service can benefit from outsourcing.
Turning the service over to competent experts lets companies benefit from a
bigger source of talent from all over the world. At the same time, companies that outsource
customer support enjoy reduced payroll without sacrificing service quality.
Other benefits of outsourcing include:
More Opportunities to Grow the Business
By assigning customer support to expert outsourcing service providers, leaders can instead turn to scaling the business.
Overseeing the day-to-day operations can already take much of management’s time,
and customer support is equally demanding. To help executives
focus on the big picture, they’ll need to partner with the best service companies
that know what they’re doing.
Enhance Customer Experience
Given the opportunity to communicate and interact with customer service, many
customers will express their satisfaction in getting their voices
heard. If customer service companies and their team address customers’
issues in a satisfactory way, they’re more than likely to remain customers.
A pleasant customer experience will almost always lead to longer
retention and a significantly higher customer lifetime value (CLV).
This isn’t to say a stellar customer experience is only
possible through outsourcing. Rather, the chances of improving customer satisfaction come with a continuous and consistent level of service.
Providing a highly specialized, dedicated team
of professionals from day one is a great way to achieve this quickly.
Top 10 Customer Support Outsourcing Companies
We’ve narrowed down the list of companies with great customer
service to the top 10 most prominent ones in 2022.
We’ll also provide a brief description and highlight the main strong points of each
outsourcing company.
1. Helpware
Helpware started in 2015 with the initial goal of providing support
to startup companies. Over the years, the company has grown big and is confident enough to provide both enterprise and
small business customer service outsourcing solutions.
Providing back office, technical, and customer support, Helpware
specializes in assisting companies in various support areas.
This includes Omnichannel Customer Support, Technical & IT Support, Content Moderation, CX Consulting
Services, Back Office Support, Data Labeling, Digital Marketing Solutions,
and Cyber Security. The company provides only dedicated agents, in-house
training, and equipment to help its clients boost their productivity from
day one. Now it’s one of the top customer service companies in the US
and European markets with numerous awards and positive reviews from satisfied clients on Clutch and other reputable platforms.
Helpware’s people-focused culture seems very attractive to businesses sharing
the same philosophy.
Pros:
Shows outstanding flexibility when providing for clients’ specific needs.
This means its support can scale along with your company’s growth.
Offers turn-key solutions, so you don’t have to
look for either option separately.
Helpware’s focused on developing its people and their skills and it pays off handsomely, especially in customer support outsourcing contracts.
Some global brands are happy to have their customer support outsourced to Helpware.
2. Sykes
U.S.-based Sykes is one of the pioneers of the BPO industry.
Established in 1995, the company trailblazed
its way to the top and was one of the first BPOs to open multiple locations.
In 2021, the Sitel Group acquired Sykes to widen its reach
and increase its capacity.
Sykes is one of the top 10 service companies and leading service providers of demand generation and customer engagement services, with clients included in the top 2000 companies worldwide.
At the core of Sykes’ business are its staple services:
outsourcing, customer experience, service to sales, digital transformation, and brand extension.
Pros:
Sykes maintains a pool of service agents from
its clients’ home countries.
The company is well-versed in matters concerning data privacy.
Specifically, Sykes follows various privacy guidelines, including HIPAA compliance and
Payment Card Industry (PCI) data security certification.
3. Ascensos
Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that wanted to change the customer
experience by applying a personal touch to customer care.
The company is now Europe’s number-one customer support outsourcing company, providing bespoke
customer experience solutions to clients around the world.
In addition, its contact center operation locations include the UK,
Romania, Turkey, and South Africa.
Pros:
Ascensos is more nearshore than an offshore support center, so location and time zone differences aren’t as pronounced as operations in Asia and South America.
Companies that outsource customer service to Ascensos value the fact that it supports
diversity and inclusivity among staff while focusing on promoting
happiness as a key asset among its workforce.
Although there aren’t any published pricing rates, instead, Ascensos will individually
respond to requests for quotes, the prices of this outsourcing customer service company are
more than affordable.
4. Teleperformance
With more than 40 years of experience in the BPO industry, Teleperformance is
an established leader in solution design, business optimization strategies, and front-office customer support.
It also offers back-office services such as finance and
accounting, collections, and technical support.
Pros:
Teleperformance is a truly global service provider. It operates in 80 countries
and employs more than 330,000 agents speaking over 265 languages and deservedly belongs to a league of good customer service companies.
You won’t find it difficult to get support in the language
and location you require.
Clients also appreciate the company’s expertise in providing omnichannel solutions.
5. VXI
VXI Global Solutions is one of those outsourcing agencies that offer customer care and customer experience (CX) solutions to some of today’s major global
brands. In addition, the company offers contact center
and BPO services, omnichannel and multilingual support,
software development, CX innovation, quality assurance (QA),
and infrastructure outsourcing. VXI employs more than 35,000 workers in 43 countries throughout North
America, Asia, Europe, and the Caribbean.
The company also prides itself on its ability to help clients resolve major CX and employee experience (EX) pain points
and take their customer service systems to the next level.
Like any modern BPO, VXI employs omnichannel support services to
enhance communication coverage for clients.
Also, VXI provides additional analytics and insights generation services so clients can learn as they go.
Pros:
High CX expertise leads to enhanced customer and employee experience.
VXI displays an uncanny ability to scale up or down to fit its client’s capabilities.
6. InfluX
In its quest to build the world’s first remote-only CX team, InfluX managed
to recruit employees from more than 120 cities worldwide.
This strategy also lets them provide 24-hour customer support outsourcing solutions within the client’s time zone.
In addition, InfluX creates specialized customer experiences that reflect the client’s
vision, voice, and values.
Pros:
Less dependence on automation and more on human interaction make
for a better customer experience.
Having employees in every time zone solves the common offshore problem of mismatched time
schedules between clients and outsourcing companies.
Pay-as-go pricing may be attractive to some clients who prefer
flexible packages.
7. Skycom
Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent support services.
The company employs native English contact center agents with experience in multiple industries.
Skycom also offers a full range of services, including
business process outsourcing, telemarketing and sales,
customer support, and healthcare. With more than 15 years of experience, Skycom also employs over
2,000 workers assigned to 35 clients in five countries.
Pros:
Nearshore operations mean fewer problems dealing with time
zone and distance differences.
Skycom covers a wide range of industries, including healthcare, travel, utilities, IT, finance, retail,
and telecommunications.
8. Integra
Integra’s differentiator is its focus on training its workforce in customer psychology.
This means company-provided support agents are
more sensitive in detecting changes in the customer’s voice or tone.
As a result, they can respond to these changes to defuse any tension and lead
the customer into a more positive mindset. Starting with four employees in 2004, Integra currently employs more than 1,400 workers stationed across four countries.
It handles customer service duties over the phone, email, live chat, or social media.
Pros:
Integra offers some of the most cost-effective solutions in the industry.
Sales psychology is also an incredible asset to have if you work in a customer support outsourcing company.
9. Telus
Telus International is one of the world’s leading digital CX
innovators. In particular, it designs and
produces next-generation digital solutions for brands all over the world.
This is one of the Canadian top IT outsourcing companies that provide IT
services and multilingual customer service to industries
such as technology, media, communications, eCommerce, financial technology, travel, hospitality,
automotive, healthcare, and games.
Pros:
Telus International is a premium multilingual contact center.
It is one of those IT support outsourcing companies that offer top-tier customer
support services in various countries and more than 50
languages.
Telus is famous among IT services outsourcing companies for organizing an annual charitable initiative called “Telus Days of Giving.” In particular, the company taps 225,000 volunteers from its offices to complete various service projects across its
many host countries.
10. Arise
Arise is a 25-year-old United States-based company that specializes in providing support outsourcing services across the USA.
It employs more than 60,000 remote agents in the U.S., Canada, and the United Kingdom.
Unlike a traditional BPO, Arise utilizes a network of service partners to provide the needed customer service experiences.
In addition, the Arise Platform helps companies lower expenses.
As a result, Arise clients report an average 25% reduction in contact center service total costs, which
is why clients want to outsource customer service small business really needs.
Pros:
Arise deploys a tiered security approach in its communications with clients.
This ensures they preserve the confidentiality of documents or
files sent over. It also means Arise conforms to widely accepted data
privacy regulations such as HIPAA, CCPA, and others.
Arise also focuses its employment on local talent, hiring residents of the U.S., UK,
and Canada. This means stable employment for the company
and an easier method of hiring or replacing staff members.
Choose the Best Outsourcing Companies That Fit Your Needs
Deciding which outsourcing providers to contact for your customer support outsourcing needs?
Perform the necessary research before settling on your choice.
For instance, some customer service outsource companies on our list might command a pricing structure higher than what
your budget holds.
In addition, consider your company’s specific requirements and areas for improvement.
Do you need a customer support team focused on CX? Or, do you prefer having sales psychology-trained outbound
callers who can close deals? Finally, does the appeal of higher-cost nearshoring
resonate better than offshore talents a few time zones away?
No one-size-fits-all solution exists when it comes to customer support
outsourcing. However, if you want a highly flexible and secure customer service solution that
utilizes modern technology throughout the various stages, try the best companies for customer service.
These largest outsourcing companies not only supply the best talent, but also the
best equipment and training to prepare them.
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